Question What is the legal age to purchase and use Cannabis in Canada?
British Columbia: 19
New Brunswick: 19
Newfoundland and Labrador: 19
Northwest Territories: 19
Nova Scotia: 19
Prince Edward Island: 19
Question What are cannabinoids?
AnswerCannabis contains hundreds of chemical substances. More than 100 of these are known as cannabinoids, including tetrahydrocannabinol (THC) and cannabidiol (CBD), that are made and stored in the plant’s trichomes. We use exclusively THC in our edibles.
Question How much THC is in each item?
We use a 50/50 Sativa/Indica hybrid THC within all edibles. Each item will have a THC qty per portion fixed to the top right corner of the image displaying the item in the shop
section. Singular portions will range in potency between 45 to 145 milligrams of THC. Individual tolerance may vary and the onus is on the customer to consume accordingly.
Question What is the product label information telling me?
AnswerProduct labels will include the name of the product, the amount of THC, ingredients, nutrition facts, and Health Canada’s THC warning symbol.
Question Will transporting packaged cannabis result in an odour?
AnswerWe use an infusion method that ensures all our edibles are void of any cannabis odour.
Question How do I track my order?
AnswerYou will receive an order confirmation email with Canada post tracking.
Question How do I find a missing package that shows as delivered?
Check the Canada Post website to track your package. Your tracking number can be found in your shipping confirmation email. If you need support, contact the Customer Support Team at firstname.lastname@example.org
Question What if I am not home to collect my order?
AnswerIf another adult who is 19 years or older is home, they may take delivery of your order after producing ID, or your package will be taken to a secure location and you will receive a notice with pick-up instructions.
Question Can I pick up my order from Canada Post?
AnswerIf home delivery is not possible then Canada Post will leave instructions about how to retrieve your order from a secure location. You will need ID to show proof of address and prove you are 19 years or older.
Question What ID do I need to show to pick up my order?
AnswerYou must be 19 years or older with two pieces of ID, one of which must either be issued by a government agency, or include your name, birth date, and picture. The second must include an imprint of your name, signature, and/or picture.
Question Can someone else pick up my order?
AnswerYes, as long as they are 19 years or older and have ID with the same address as the one on your account.
Question How much does shipping cost?
All orders shipped to British Columbia will have a $15 shipping charge on orders below $75. Orders above $75 will carry free shipping.
Orders to the Prairies will have a $20 shipping charge on orders below $90. Orders above $90 will carry free shipping.
Orders to Central Canada will have a $20 shipping charge on orders below $90. Orders above $90 will carry free shipping.
Orders to Atlantic Canada & Northern Canada will have a $20 shipping charge on orders below $90. Orders above $90 will carry free shipping.
Question How long will it take to receive my order?
We ship bi-weekly (Mondays & Thursdays)
All orders placed up until 12pm Sunday PT / 3pm Sunday ET will ship on Monday.
All orders placed up until 12pm Wednesday PT / 3pm Wednesday ET will ship on Thursday.
Orders to British Columbia will take 1-2 business days to ship.
Orders to the Prairies will take 2-3 business days to ship.
Orders to Central Canada will take 1-3 business days to ship.
Orders to Atlantic Canada will take 2-5 business days to ship.
Orders to Northern Canada will take 3-7 business days to ship.
Question How will my order be packaged?
All items are safely sealed and discreetly labelled before being packaged for shipping.
If a signature is desired for receipt of package, please indicate in the notes of the order during checkout and we will ensure the requirement is applied to the shipment where applicable.
Question What is the shelf life of the items?
AnswerAll items have a 3-week shelf life at room temperature within their packaging upon reception. If frozen, the goods will last indefinitely.
Question How do you verify the age of all customers?
Question What are you doing to prevent minors from purchasing cannabis from this site?
AnswerYou must be 19 years or older to purchase from this site. It is illegal to purchase cannabis for minors. If a signature is desired for receipt of package, please indicate in the notes of the order during checkout and we will ensure the requirement is applied to the shipment.
Question What are the penalties for sharing cannabis with minors?
AnswerThe Cannabis Act
created two new criminal offences, with maximum penalties of 14 years in jail for giving or selling cannabis to minors, or using a minor to commit a cannabis-related offence.
Question Can I buy TREATSANDTREATS in store?
AnswerAs of this moment, all sales with TREATSANDTREATS are online due to provincial and federal regulations.
Question Do I need to create an account to make a purchase?
AnswerAn account is not required to order online with TREATSANDTREATS. You can access the site and order products as a guest.
Question I've been sent the wrong product, what do I do?
If you’ve been shipped the wrong product in error connect with our Customer Support Team at email@example.com
Question Can I have my purchase delivered to a PO box?
AnswerYou may have your purchase delivered to a PO box. Canada Post will leave a slip notifying you to pick up your delivery at a post office or nearest depot. When claiming your delivery, remember to bring valid ID with you.
Question Can I return a product?
Question If I don't like the experience of the product, can I return it?
Question How do I qualify for a refund?
All sales are considered final sale with the exception of the following three conditions:
- Defective products (expired, mouldy, damaged in transit)
- Products shipped in error (incorrect product shipped, over/under shipment, product not received)
- Recalled products
If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a refund.
Connect with our Customer Support Team by sending us an email at firstname.lastname@example.org to request a refund and provide the following information:
- Reason for return
- Order number
- Product description
Question If I am provided a refund how will my payment be refunded?
AnswerA refund will be made to the original method of payment.
Question How long does it take to receive a refund?
Answer3-5 business days.
Question Is there a minimum online order?
AnswerNo, all order volumes can be placed.
Question Can I edit my order?
You can edit your order any time before payment. If you want to edit your order after payment, you must contact our Customer Support Team through email@example.com
to see if it is possible.
Question Can I cancel my order?
To request an order cancellation, you must contact the Customer Support Team through firstname.lastname@example.org
. The Customer Support Team, may or may not be able to cancel an order depending on the status of fulfillment. If the order is not cancellable, it will be shipped as ordered.
Question What should I do if I feel ill after consuming a product?
AnswerIf you have any health issues after using cannabis, you should consult your healthcare provider.
Question How will my purchase appear on my credit card statement?
AnswerYour purchase will appear as ‘TREATSANDTREATS’ on your credit card statement.
Question Can I overdose on cannabis?
AnswerOveruse of cannabis may lead to many short and long-term health effects, including psychotic episodes characterized by paranoia, delusions or hallucinations. However, a lethal overdose to cannabis has never been reported. Best advice: start with a quarter of your treat. Work your way up to half and then a whole if desired. If you are unsure, it is always best to seek information from a healthcare professional.
Question How can I pay for my order online?
AnswerPayment can be made via credit cards including Visa, prepaid Visa, Visa Debit, Mastercard, prepaid Mastercard, Debit Mastercard, and American Express through PayPal.
Question Can I pay with debit?
Question Are taxes included in my order? What are they?
AnswerYes. Dependent on your province, the appropriate sales taxes will be applied.
Question Who can I speak with if I have questions about my product?